Why do many companies these days prefer to interact with their clients, whether existing ones or prospective, through call centres?
The answer is simple. Delegating certain tasks to call centres and their agents allow them to focus on their core responsibilities.
There is a broad range of call centre services being offered by outsourcing firms to better help businesses achieve efficiency and profitability. It ranges from telemarketing and sales to customer support and even market research. All of these services allow companies to significantly reduce overheads and other expenses while boosting their profits, expanding their capabilities, and increasing overall quality.
Source - http://www.unity4.com is the website to visit when looking for services that offers advanced contact centre capability as well as technology to people at home or in the office.
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